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CUSTOMER CARE
Online Customer Service Survey
RESPONSE CODE
5 - Excellent
4 - Good
3 - Adequate
2 - Poor
1 - Unacceptable
How did you hear about us?
World Wide Web
Magazine
Friend
Please take a moment to let us know how we are doing.
Online Reservations Service
Please click on your respone
Ease of following our On-line reservation system
5
4
3
2
1
Did you find our services to be timely and cost effective
5
4
3
2
1
Was the billing on your credit card
As expected
Not as expected
Was the information on our Website clear and concise
5
4
3
2
1
Overall convenience and quality of our On-line Service
5
4
3
2
1
Customer Service Department
Level of service and friendliness of staff
5
4
3
2
1
Was the staff knowledgeable on the City and Hotels
5
4
3
2
1
Did the hotel have your confirmation at the time of arrival
Yes
No
When you called in, was your hold time appropriate
5
4
3
2
1
Did the hotel specialist explain our billing procedures
and cancellation policies clearly and effectively
5
4
3
2
1
Overall
Overall, I rate the entire experience
5
4
3
2
1
I would recommend this service to others
Yes
No
Additional Comments or Suggestions
Additional Infomation
(not required)
Booking Number
First Name
Last Name
Email Address
City of Stay
Abilene
Albuquerque
Aberdeen
Acapulco
Atlantic City
Costa del Sol/Marbella
Augusta
Amelia Island
Auckland
Akron
Albany
Annapolis
Amarillo
Amsterdam
Anaheim/Orange Cnty
Anchorage
Antwerp
Antigua
Ann Arbor
Aspen
Asheville
Athens
Atlanta
Aruba
Austin
Avignon
Anguilla
Baltimore
Big Bear Lake
Barcelona
Bermuda
Hartford
Berlin
Bethel
Bakersfield
Belfast
Barbados
Bergen
Birmingham
Birmingham
Biloxi
Bilbao
Biarritz
Bangkok
Brisbane
Boca Raton
Bordeaux
Boise
Bologna
Bonaire
Boston
Branson
Bremen
Brussels
Bath/Bristol
Butte
Baton Rouge
Budapest
Buffalo
Bowling Green
Big Sky
Guangzhou
Caribbean
Cannes/French Riviera
Cologne
Chattanooga
Chicago
Cincinnati
Cleveland
Charlotte
Clearwater
Columbus
Champaign
Columbia
Corpus Christi
Colorado Springs
Copenhagen
Charleston
Columbus
Mayan Riviera/Cancun
Curacao
Cayman Brac
Cheyenne
Cozumel
Daytona Beach Area
Dayton
Dubuque
Denver/Colorado
Detroit
Dallas/Ft. Worth
Tunisia
Durango
Destin/Fort Walton Beach
Des Moines
Dublin
Dusseldorf
Davenport
Dubai
Edinburgh
Vail
Eindhoven
El Paso
Derby/East Midlands/Nottingham
Newark
French Alps
Fargo
Kalispell
Flagstaff/Grand Canyon
Florence
Ft. Myers/Sanibel
Frankfurt
Fort Smith
Ft. Lauderdale
Ft. Wayne
Highlands & Islands
Gatlinburg/Pigeon Forge
Cayman Islands
Guadalajara
Genova
Glasgow
Galveston
Grenada
Gainesville
New London/Mystic
Gothenburg
Green Bay
Grand Rapids
Granada
Greensboro
Greenville/Spartanburg
Crested Butte
Gulf Shores
Geneva
Galway
Hamburg
Steamboat Springs
Helsinki
Lake Havasu
Hilton Head
Hong Kong
Phuket
Helendale
Oahu
Hot Springs
Houston
Huntsville
Cape Cod
Wichita
Laughlin
Indianapolis
Long Island
Istanbul
Jackson Hole
Jackson
Jamaica/Montego Bay/Ocho Rios/Negril
Jacksonville
Kansas City
Key West/Fla. Keys
Killington
Knoxville
Big Island
Kuala Lumpur
Lago Vista
Lakeland/Winter Haven
Lansing
Las Vegas
Los Angeles
Leeds
Lubbock
Lourdes
Lexington
Kauai
Lille
Lisbon
Little Rock
Limerick
Lincoln
London
Louisville
Lyon
Maastricht
Madrid
Midland/Odessa
Manchester
Macon
Harrisburg
Melbourne
Memphis
Mexico City
Montgomery
Miami
Milan
Mississauga
Telluride
Milwaukee
Molokai
Malmo
Manila
Mobile
Montreal
Marseille
Monterey/Carmel
Madison
Minneapolis
New Orleans
Monterrey
Munich
Mount Snow
Moses Lake
Myrtle Beach
Mazatlan
Naples/Marco Island
Nashville
Bahamas- Nassau/Freeport/Abaco
New Brunswick
Nice
Newcastle-upon-Tyne
Niagara Falls
Norfolk
Napa Valley/Sonoma
Naples/Campania
New York
Oakland/East Bay
Ocean City
Maui
Oklahoma City
Omaha
Cork
Orlando
Oslo
Yosemite
West Palm Beach
Panama City
Paris
Playa del Carmen
Pocono Mountains Area
Beijing
Penang
Philadelphia
Phoenix
Peoria
St. Petersburg
Pittsburgh
Turks & Caicos Islands
Balearic Islands
Pensacola
Dominican Republic- Puerto Plata/Punta Cana/Santo Domingo
Portland
Prague
Park City
Palm Springs
Guadeloupe
Providence
Puerto Vallarta
Portland
Breckenridge
Keystone
Lausanne/Montreux
Rapid City
Raleigh/Durham
Iceland
Richmond
Reno
Rochester
Rome
Rotterdam
Sacramento
Santa Fe
San Diego
Sarasota
San Antonio
Savannah
St. Bart’s
Sandusky
Sedona
Seattle
San Francisco
Shanghai
Shreveport
San Jose/Silicon Valley
Singapore
Cabo San Lucas
Costa Rica
San Angelo
Puerto Rico/San Juan
St. Kitts
Mountain Resorts
Salt Lake City
Frisco/Silverthorne/Summit County
Space Coast
South Padre Island
Spokane
St. Augustine
Santa Barbara
St. Louis
Stockholm
St. Thomas
St. Croix
Sun Valley
Sunriver
Seville
Strasbourg
St. Maarten/St. Martin
Sydney
Shenzhen
Taos
Tallahassee
Toulouse
Morocco
Toledo
Topeka
Toronto
Tuscany/Toscana
Tampa
Taipei
Trieste
Tulsa
Tunica
Turin
Tucson
Lake Tahoe
Tyler
Tyrol
Umbria
Utrecht
St. Lucia
Vancouver/Victoria
Virginia Beach
Vero Beach/Stuart
Venice
Vienna
Verona/Veneto
Washington D.C.
Warsaw
Boulder
Williamsburg
Wilmington
Wilmington
Winter Park
Sault Ste Marie
Banff/Canmore
Calgary
Edmonton
Yellowstone
Fredericton
Halifax
London
Kelowna
Moncton
Ottawa
Quebec
Windsor
York
Winnipeg
Whistler
Ft. McMurray
Saskatoon
St. John’s
Ixtapa
Manzanillo
Zurich
Hotel
Checkin Date
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