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1. "What are the requirements for claiming the Guaranteed Lower Rate?" |
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In order to be eligible for the Guaranteed Lower Rate:
We must be contacted within 24 hours of booking.
The new lower rate must be for the same hotel on the same dates, and available for booking.
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2. "If I am able to confirm a lower rate, how do I contact you?" |
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Fill out the on-line rate guarantee form - response in 4 business hours.
Monday - Friday: 6:00 am - 6:00 pm CST
Saturday/Sunday: 10:00 am - 2:00 pm CST
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3. "What about outside normal business hours?" |
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Use the on-line Rate Guarantee form and your request will be processed the next business day. |
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4. "What is the turnaround time for adjustment or credit if I can find a lower rate?" |
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24 Hours |
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5. "How is my credit issued?" |
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Credit is issued directly to the credit card provided at the time of booking. Credit will usually appear on your statement within 7-10 business days. |
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