How can I be sure that my credit card information is secure?
Who can I contact for help with the system?
How do I reserve my hotel room?
Which credit cards are accepted?
How do I make a reservation for someone else?
How do I know my reservation is confirmed?
How do I make changes to my reservations? (dates, names, hotels)*
How do I cancel the reservations I have made?*
How do I change hotels?*
How do I subscribe to the Hot Deals Travel Newsletter?
What about the special discounts?
What should I do if I have a question about a past reservation? (cancels, credits, etc.)
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How can I be sure that my credit card information is secure?
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We have the utmost respect for your privacy
and security. We never divulge any information in our fully
encrypted database account to anyone without your consent. Once
you enter the reservations system to book a reservation, you are
automatically taken into a secure booking engine that guarantees a
safe and smooth transaction. We are very confident about the
Internet security provided by Netscape's Secure Sockets Layer
protocol (SSL). The security features built into Netscape
Navigator, Internet Explorer, and AOL, protect your
Internet communications with: server authentication, privacy using
encryption, and data integrity.
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Who can I contact for help with the system?
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You can make changes to a reservation through our Customer Service links.
Also, if you need to talk to someone concerning a reservation or just need help, you can call 1-800-364-0801.
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How do I reserve my hotel room?
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The reservation process we have established is very simple. After you have entered the dates you would like to stay, you will need to click the "Display only available
hotels" button in order to see what hotels are available on your dates and their rates. You may either click the "Book Now" button to begin the reservation process or review
hotel descriptions by clicking "Hotel Information". After selecting your desired hotel you will be taken
to a "Secure Reservation Request" form. There you will need to
review the "Reservation Information" and fill in the blanks on the
"Customer Information" section 3. The last part of the "Customer
Information" section will ask you to enter your credit card
information or choose to call or fax in the information. By
paying with a credit card over our SECURE form, your reservation
is booked immediately. If you choose to call or fax the
information, the reservation will not be confirmed until we have
received the credit card numbers.
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Which credit cards are accepted?
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Visa, MasterCard, American Express, Diners Club and Discover.
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How do I make a reservation for someone else?
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To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address.
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How do I know my reservation is confirmed?
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We will send you a confirmation email after you complete your reservation. This email will include the dates of your reservation and the price. You may also confirm your reservation online by accessing Lookup Your Confirmed Reservations under the Customer Service link.
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How do I make changes to my reservations? (dates, names, hotels)*
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Specific cancel penalties vary by property. Please check the Cancellation Policy under the property's information on the website.
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How do I cancel the reservations I have made? *
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To cancel a reservation, access Change Your Reservation under the Customer Service link, and follow the prompts.
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How do I change hotels?*
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To change hotels, access Change Your Reservation under the Customer Service link. Cancel your original reservation and rebook at the desired hotel
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How do I subscribe to the Hot Deals Travel Newsletter?
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Subscribing is easy!
Enjoy the wealth of travel information provided by
this free publication.
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What about the special discounts?
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The participating properties we serve offer the quoted rates to
our users. These rates offer substantial savings, but are subject
to availability and may carry certain requirements as to dates
they may apply. Rates do not include taxes and may vary due to
seasonal changes or special events. Due to the nature of the
hotel industry, rates and applicable discounts are constantly changing.
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What should I do if I have a question about a past reservation? (cancels, credits, etc.)
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Specific cancel penalties vary by property. Please check the Cancellation Policy under the property's information on the website.
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*Any transaction involving the cancellation of nights or a name change will incur a processing fee. The exact fee will depend on the property and will be stated before you submit your booking.
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